Only personal information that we consider necessary for the purpose of providing our services will be collected, stored or processed. We do not require any personal information to view the public parts of our website.
a) Data Collection
“Clients” or “Users”
When you register, or book for services, we do need to collect certain personal details to enable us to provide the services you have requested. This will include your name, telephone number, email address and any additional information on the services being requested.
“Artisans” or “Professionals” herein referred to as “Partners”
When you apply to join our community of service providers, whether as an individual or company, we will ask for a broad range of information about your business and yourself as the main contact. This will include, but not limited to: your name, address, telephone number, email address, proof of qualifications, proof of identity, date of birth, gender, references for previous jobs done, bank account to receive payments for services provided, and technical data.
When references are provided by you, we collect names, email addresses and contact phone numbers. We will only use the provided information to validate quality of jobs done in the past.
b) Technical Data
We collect technical data about the type of browser software, operating system and IP address you are using for the purpose of tracking site use, or improving the service offered through our Website. This information will not be used to identify you personally.
c) Cookies and Third-Party Partners
We use Addthis to make it easier for you to share our content, you can find out more about them and how to opt out on their Privacy page
We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, search information providers, credit reference agencies, fraud prevention agencies and debt collection agencies), and we may obtain information about you through them.
d) Electronic Newsletters, Invitations, Polls and Surveys
360°City may from time to time, and at its discretion offer the following free or incentivized services, and to which you may be required to provide additional personal information e.g.
(i) Electronic Newsletters, which you may unsubscribe from receiving further newsletters,
(ii) “Refer a Friend” for service incentives, in which case your email/phone number, and that of the recipients would need to be provided,
(iii) Polls and
(iv) Surveys, where information generated is aggregated and not individualized to any user, and submission of information is purely anonymous
e) How We Use Your Information
Clients: When you book for a service, or service request is accepted, we will share your name and contact details with the “Partner” assigned to deliver the service
Partners: Once you have been assigned a job, we will automatically share your name and phone number with the “Client” but we will also share your address, email and potentially other information with the “Client” upon request.
We may use the contact information you provided to contact you via email, SMS and telephone in relation to our services.
We will use the information you provide to: assist you with using the site, to help us resolve disputes, to identify fraud, to enforce our Terms and Conditions.
For quality control and training purposes, we may monitor or record your communication with our employees.
f) Sharing of Information
We will not trade or sell your information to any company or parties, or share your information with any company, individual or third-party not directly associated with its proper use within the Website, except when you give us explicit permission.
g) User Generated Content
We may disclose information we collect about you, including your personal data under any of the following conditions:
(i) If we are required to do so by law,
(ii) In response to a valid request by a law enforcement or governmental authority,
(iii) Third-party service providers and business partners,
(iv) Other users of our Website and apps ("Clients" and "Partners") strictly to aid seamless delivery of services, or
(v) In the event that 360°City changes ownership through mergers, acquisitions, or becomes bankrupt
i) Data Storage and Security
All information will be held by 360°City using the appropriate safeguards to ensure the security, integrity and privacy of your details.
All communications between you and our website is encrypted.
However, you should ensure that your Username and Password are unique to you, and SHOULD NOT be shared with or disclosed to anyone, and you are solely responsible for all actions taken via your account with us. If for any reason, your password is compromised, you must immediately notify 360°City to change your password
THIS PRIVACY NOTICE WAS DRAFTED WITH BREVITY AND CLARITY IN MIND. IT DOES NOT PROVIDE EXHAUSTIVE DETAIL OF ALL ASPECTS OF OUR COLLECTION AND USE OF PERSONAL INFORMATION. WE RESERVE THE RIGHT TO AMEND OR MODIFY THIS PRIVACY STATEMENT AT ANY TIME AND IN RESPONSE TO CHANGES IN APPLICABLE DATA PROTECTION AND PRIVACY LEGISLATION.
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